Questions & Answers

What kind of surety business does ACSTAR write?

What information should I submit to establish a bond program?

What if the Principal doesn't have a CPA financial statement?

What kind of turn-a-round time can I expect?

How does ACSTAR view accounts with poor credit history, prior bankruptcy or pending litigation?

Can ACSTAR provide federal bonds?

What is your financial rating?

In what states can ACSTAR write business?

What rates does ACSTAR charge?

How do I access ACSTAR?

How do I start doing business with ACSTAR?

What kinds of incentives does ACSTAR offer agents and brokers?

How can I obtain ACSTAR marketing materials and forms?

What kind of surety business does ACSTAR write?

ACSTAR writes virtually every type of surety bond.  Our expertise and experience over the years have grown from primarily environmental, pollution, and remediation type contracts to nearly every type of surety obligation. 

ACSTAR'S contractor book of business includes standard market surety accounts such as general builders; heavy and industrial contractors; highway, municipal and utility contractors; and specialty trade contractors.  ACSTAR's specialty surety accounts include supply and service contractors; environmental remediation and hazardous materials contractors; and design build contractors. 

ACSTAR's commercial book of business includes workers' compensation, financial guarantee, closure, post closure, court and fiduciary, and nearly every other type of miscellaneous commercial surety bond.

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What information should I submit to establish a bond program?

The more comprehensive the submission, the better we can understand your business and bonding needs so we can offer the most favorable terms and conditions.  At a  minimum, please submit: 
 
(1) Completed Contractor's Surety Survey (contract bond submission)
 
(2) Completed Miscellaneous Surety Survey (commercial bond submission)
 
(3) Bond Request Form for the individual bond or project under consideration
 
(4) Year-end financial statement on the company and any affiliated companies
 
(5) Current interim financial statement on the company and any affiliated companies
 
(6) Personal financial statement on each principal owner
 
(7) Required bond form (if applicable)
 
(8) Any other relevant information listed on the last page of the Contractor's Surety Survey.
 

The following information will help us better understand the experience, reputation and capacity of the Principal:
 
(1) Resumes on key employees
 
(2) Company brochure
 
(3) Letters of recommendation
 
(4) Current schedule of work on hand
 
(5) Schedule of completed projects (include contract price, date of completion and gross profit earned)
 

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What if the Principal doesn't have a CPA financial statement?

Financial capacity will be evaluated based on the quality of the statement submitted. Whether it is a full year-end CPA audit, an internally prepared balance sheet and income statement, or copies of tax returns, terms and conditions will vary depending upon verification of financial information.

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What kind of turn-a-round time can I expect?

ACSTAR normally can give you an indication the same day your submission is received.  The bond will be issued immediately upon your meeting the negotiated terms and conditions of our proposal.

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How does ACSTAR view accounts with poor credit history, prior bankruptcy or pending litigation?

ACSTAR understands that there may be situations in a Principal's past that would extremely concern a standard surety company.  At ACSTAR, we work hard to understand the particular reasons behind poor credit, bankruptcy and/or pending litigation, and we make informed, calculated decisions based on the "real" risk of these past difficulties.

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Can ACSTAR provide federal bonds?

ACSTAR does have a Certificate of Authority from the U.S. Department of Treasury that qualifies ACSTAR as an acceptable surety on Federal Bonds.

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What is your financial rating?

ACSTAR has an A.M. Best rating of "Excellent."

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In what states can ACSTAR write business?

ACSTAR is licensed in, and can write business in all 50 states.

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What rates does ACSTAR charge?

ACSTAR's competitive rating plan is flexible and reflects the risks of the bond obligation and program relative to the Principal's profile.  ACSTAR uses about 20 rating factors to tailor a competitive premium rate to a risk.

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How do I access ACSTAR?

Agents, Brokers and Principals can contact ACSTAR directly at 860-224-2000.

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How do I start doing business with ACSTAR?

Please complete a Producer's Application and an Agency Agreement, and include it with your first submission to ACSTAR.  Documentation can be mailed to 233 Main Street, New Britain, CT 06050, or faxed to 860-229-1111.

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What kinds of incentives does ACSTAR offer agents and brokers?

ACSTAR offers competitive compensation to every agent or broker.  We do not require minimum premium volume commitments.  Producer incentives and compensation are commensurate with the profitability of business written.

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How can I obtain ACSTAR marketing materials and forms?

Please call ACSTAR at 860-224-2000, and request this information to be mailed directly to you, or complete the information requested in the "Contact Us" section.

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